Question 1

Why are you targeting a corporate market?

Accepted Answer

Coming from a corporate background, we realised there was a lack of easily available information that stressed the importance of flow and play on our professional careers, and how they can be leveraged to enhance our performance within the workplace. Had we known better back then; we would have taken the time to seek out solutions. Our intent is to close the knowledge gap for those within the corporate community and bring them the necessary tools and knowledge to make necessary adjustments within their already busy lifestyle in order to performance at higher levels.

Question 2

What makes Peak Play different from an e-commerce platform?

Accepted Answer

We’re not here to just ship products between the manufacturer and the consumer – there’s no shortage of businesses doing that. We’re here to equip you with knowledge and understanding about the benefits of engaging in certain activities (e.g. learning new skills, journaling, meditation), or using tools (e.g. nootropics), to elevate your performance, and put you in states that make you more ‘flow-prone’.   E.g., Growing up, would you have made more of an effort to learn a musical instrument as a hobby if you realised that music is stimulating your brain structure by making new neural connections. At Peak Play, we will define the entire suite of a solution’s benefits for you helping you make an informed decision.

Question 3

How do I know that your products are good?

Accepted Answer

We rigorously scan the markets for the most effective and advanced solutions that are not only backed by science but have also delivered our team of power-users tangible results. Furthermore, we take quality seriously and expect our suppliers and customers to do the same. If for any reason the quality of the product does not match its high-standards, we’ll be happy to give you a full-refund of the purchase price.

Question 4

How do you handle my private data?

Accepted Answer

Your personal data is all stored securely and safely. They will not be shared or sold to others under any circumstances. All payment information (i.e. credit card) and processing is handled by PayPal and Stripe payment gateways. We DO NOT store any credit card or payment information on our site.

Question 5

How do you handle complaints?

Accepted Answer

We hope that there won’t be any complaints. But, if there is a complaint, please let us know via info@peakplayinc.com and we will get in touch with you within 24 hours to resolve it.

Question 6

I have a suggestion. How do I share it with you?

Accepted Answer

We’d love to hear your suggestions and ideas. Maybe it’s a product you’ve noticed in the market or a technique / habit / routine /diet you’re trialling. Or anything in between. Whatever it is, please share your ideas and thoughts via info@peakplayinc.com   We will get in touch with you to discuss your suggestion within 24 hours.

Question 7

What if I’m not a professional or in a corporate environment - are the solutions still relevant to me?

Accepted Answer

Most certainly yes! We often speak about the corporate environment because that’s where we come from, and what we’re familiar with. It’s one of our ethos at Peak Play – lived experiences. But that is not at the expense of others who may be living through similar experiences in life and work, without necessarily having worked in a corporate environment.

Question 8

How stringent is your privacy policy?

Accepted Answer

Please refer to our Privacy Policy for more details.

Question 9

Where I can find your terms and conditions?

Accepted Answer

Please see our T&Cs at https://www.peakplay.com.au/terms-conditions

Question 10

How long will it take to receive my delivery?

Accepted Answer

Delivery times depend on your location. All products ordered via the website will be shipped within 24 hours from Melbourne, Australia.

Question 11

What areas do you deliver to?

Accepted Answer

As of today, we deliver to Australia and New Zealand, but will be branching out to more markets in the near future.

Question 12

What should I do if I receive a damaged or wrong product?

Accepted Answer

Just send it back and we’ll cover the cost of shipping and dispatch a new product right away. It’s that simple.

Question 13

Do I receive an invoice for my order?

Accepted Answer

A digital invoice will be sent to the same email address used to place the order.

Question 14

Can I cancel an order after it's placed?

Accepted Answer

This will depend on how long after placing the order it was cancelled. We suggest you email us on info@peakplayinc.com at the earliest, and if the goods are still in our possession, we’ll gladly cancel it. If not, just send the order back as is after you receive it and we’ll process a refund for you.

Question 15

Do you offer refunds?

Accepted Answer

Absolutely. We take pride in the quality of products offered in our Solution Hub. However, if for any reason you are not entire satisfied with the quality of your product, just ship it back to us and we’ll offer you a full refund. No questions asked. Send us the shipping invoice, and we’ll gladly cover that too.   Please see our detailed refund policy here.

Question 16

What are my payment options?

Accepted Answer

You can pay using credit cards via the secure Stripe payment gateway.

Question 17

How does a recurring/ subscription order work exactly?

Accepted Answer

If there is a particular product (e.g. a nootropic supplement) that you have trialled and decided to consume it regularly, we recommend placing a recurring order. That will: Ensure that your supply never runs out, and you don’t have to place new orders periodically. This is the most cost-effective option as we offer discounts on recurring orders. To place a recurring/ subscription order, simply choose the ‘recurring order’ option when placing an order, and leave to us to send you your preferred product on time, every time. Frequency of recurring order can also be selected when placing your order.

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